Take the time to decide! Products ordered from the Closed Online Shop can be returned within 14 days, and what's more, return shipment is FREE within the EU.
To return the products, please use the same shipping firm that delivered the products to you. Please use the return sticker enclosed in your package. Attach it to an easily visible position on the return package and simply hand in the package to a post office.
If you received your package by UPS, you may also commission UPS to retrieve your return shipment.
Please complete the return form enclosed with each consignment; this helps us process your return shipment as quickly as possible.
Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.
Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.
The Closed Online Shop only accepts the return of products that were also purchased in the Closed Online Shop. Please return products that you have purchased in a Closed store to the store in which they were purchased.
If you have any questions or encounter difficulties, please make contact with our customer service:
Inside of Germany:
0800 00 00 912 freephone
+49 (0) 40- 42 23 66 61
at rates for international calls; mobile call charges may differ
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.Open account →
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